Terms and Conditions
General Terms and Conditions
These general terms and conditions of sale govern the methods and conditions of sale of products marketed through electronic networks via the website "craniocreations.it". The owner of the website is Cranio Creations srl, represented by its legal representative pro tempore, with registered office at Via Romagnoli 1, 20146 Milan, registered in the Milan Companies Register Rea 0987769, VAT/Tax Code No. IT06592630963.
The sales conditions applicable to the order are those in force on the date of the order itself. Each purchase transaction will be governed by the Consumer Code (Legislative Decree no. 206/2005) and the provisions on electronic commerce (Legislative Decree no. 70/2003). By concluding the Purchase Contracts, according to the procedure, the Customer accepts and undertakes to comply with these General Conditions.
1) Products: prices and features
1.1 Unless otherwise indicated, the prices of the published Products are inclusive of VAT. The prices of the Products published from time to time cancel and replace the previous ones and are subject to the actual availability of the Products. Cranio Creations reserves the right to confirm or modify the prices of the Products published on its website or in informational brochures and advertising materials at the time of the Customer's order confirmation.
1.2 The visual representation of the Products on the Website, where available, normally corresponds to the photographic image of the Products themselves and is intended solely for their presentation for sale, without any guarantee or commitment by CRANIO CREATIONS regarding the exact correspondence of the image depicted on the Website with the actual Product; this applies in particular to its actual size and/or the color aspects of the Products and/or packaging. In case of any discrepancy between the image and the written product description, the description on the product page always prevails.
1.3 Cranio Creations reserves the right to confirm or cancel an order (with a refund of the amount already paid by the customer) in the event of abnormal sales conditions caused by software errors or unforeseeable warehouse situations.
2) Orders - invoicing
2.1 These Sales Conditions must be reviewed online by Customers visiting the craniocreations.it website before they confirm their purchases. Therefore, the submission of the order confirmation implies full knowledge and complete acceptance of these conditions.
2.2 Once the online purchase procedure is completed, the Customer undertakes, upon completion of the online purchase procedure, to print and keep these general terms and conditions of sale, already viewed and accepted during the purchase process, in order to fully meet the condition referred to in Articles 3 and 4 of Legislative Decree no. 185/1999.
2.3 All orders for the purchase of Products must be complete in all their parts. Each order for Products transmitted constitutes a contractual proposal by the Customer and, therefore, will be binding on Cranio creations only if confirmed by it for acceptance. The fulfillment of the order by Cranio Creations is equivalent to confirmation and acceptance thereof.
2.4 Cranio Creations reserves the right not to accept incomplete or improperly filled orders. In the event that Cranio Creations fails to execute an order (if it is due to unavailability of the Products ordered by the Customer), it will promptly inform the Customer, refunding any amounts already paid by the Customer for the unfulfilled supply. In such case, the Customer will not be entitled to any refund, compensation, or damages of any kind.
2.5 The fiscal documentation related to the ordered Products will be issued by Cranio Creations SRL at the time of shipment of the Products to the Customer. If the Customer has a VAT number and wishes to receive an invoice in their name, they must indicate this request in the order. In the absence of such request, Lpg will not issue a tax invoice.
2.6 Unless otherwise indicated, it is possible to order a single piece of each item available on craniocreations.it at the time of ordering. For larger quantities, retailers can refer to the specific purchasing, payment, and shipping methods indicated.
2.7 The ordered products, together with the corresponding fiscal documentation, will be shipped to the address indicated by the Customer in the order itself, an address where deliveries can be made during normal working hours.
3)Shipping and Delivery
3.1 Cranio Creations undertakes to ship the ordered goods
as quickly as possible; approximately, but not binding for Cranio Creations and
subject to product availability and any force majeure events, the goods will be
delivered within 1 to 2 working days from the first actual working day following the
date of payment receipt. The delivery times indicated below are based on the
delivery times provided by the courier in that area but cannot be guaranteed for all
shipments. Therefore, they cannot be considered binding. Cranio Creations
undertakes to ship the ordered goods within the following timeframes:
- within 48 hours (2 working days following the day the order was placed) throughout Italy, except for Calabria and the Islands.
- within 72 hours (3 working days following the day the order was placed) in Calabria and the Islands (Sicily and Sardinia). The exception is for those products (in the Promo and Gadget Category) explicitly stated to be sent through ordinary mail with Poste Italiane. In this case, the indicative delivery time will be 4 days.
Fanno eccezione quei prodotti (della Categoria Promo e Gadget) dove esplicitamente indicato che l'invio verrà effettuato tra spedizione ordinaria con Poste Italiane. In tal caso il tempo indicativo di consegna sarà di 4 giorni.
3.2 Cranio Creations is not responsible for transportation, which is entrusted to third parties, and therefore, reimbursement is not guaranteed. It is the customer's responsibility to check the package for integrity, damage, moisture, or tampering upon receipt of the shipment. Only after conducting this check should the customer accept the delivery.
3.3 Once the delivery is accepted, no disputes can be raised regarding the external characteristics of the delivered goods in relation to the placed order.
3.5 Cranio Creations cannot reimburse the portion of costs charged by the carrier in case of non-delivery. Therefore, upon order confirmation, the customer agrees to provide a delivery address where the ordered Products can be delivered during normal working hours.
3.6The shipping costs amount to €6.71 including VAT for all orders, except for the Cranio Locker service, which enables free shipping.
4) Payment Methods
4.1 The following payment methods are available on craniocreations.it: payment by credit card, payment through PayPal.
4.2 By selecting PayPal Payment, you will be temporarily transferred to a screen managed directly by PayPal. After completing the payment process with PayPal, the transaction will be confirmed again on craniocreations.it.t
4.3 By selecting direct credit card payment (SETEFI - Monetaonline), you will be temporarily transferred to a screen managed directly by SETEFI - Monetaonline. After completing the payment process with SETEFI - Monetaonline, the transaction will be confirmed again on craniocreations.it.
5.1 The products sold are subject to the manufacturer's or importer's warranty and assistance, as provided by applicable law.
5.2 Regarding the obligations assumed by Cranio Creations towards the Customer upon acceptance of the order, except in cases of fraud or gross negligence on the part of Cranio Creations, it is hereby agreed that, if Cranio Creations is found liable to the Customer for any reason - including cases of non-compliance, total or partial, with the obligations assumed by Cranio Creations towards the Customer as a result of order fulfillment - the liability of Cranio Creations shall not exceed the price of the Products purchased by the Customer and subject to dispute.
6) Return of Products
6.1 Return of Products 6.1 Pursuant to Article 52 of Legislative Decree No. 206 of 2005, if the customer is an individual who purchases goods for purposes unrelated to their professional activity, they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise this right, the Customer must send a communication to Cranio Creations to that effect within 14 working days from the date of receipt of the goods. This communication must be sent by email (email@example.com) or telegram within 14 days, followed by a confirmation sent by registered letter with acknowledgment of receipt within the next 48 hours, to the following address:
Cranio Creations srl
via del Caravaggio 21
20144 Milano (MI)
6.2 Upon receipt of the aforementioned withdrawal communication, Cranio Creations will
provide the customer with instructions on how to return the goods. This must be done
without undue delay and in any case no later than the 14th day from the exercise of the
right of withdrawal.
The cost of returning the goods is borne by the customer. The right of withdrawal is subject to the following conditions:
- The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g., accessories, expansions, manuals, etc.); the purchased item must be intact (sealed and undamaged) and returned in its original packaging, complete with all its parts; according to the law, shipping costs are the responsibility of the customer, and the shipment is under the customer's full responsibility. The right of withdrawal is completely forfeited in cases where the essential condition of integrity of the goods is lacking, as confirmed by:
• The absence of the original external/internal packaging; the absence of integral elements of the product (accessories, manuals, other parts, etc.); damage to the product caused by reasons other than its transportation.
• Once it is verified that the conditions for reimbursement are met, Cranio Creations undertakes to make the transfer corresponding to the sum of the purchased products (excluding transport costs) within 14 days of receiving the return.
• In the event of the forfeiture of the right of withdrawal, Cranio Creations will return the purchased item to the sender, charging them for the shipping costs.
Any complaints should be addressed to:
Cranio Creations srl
via del Caravaggio 21
20144 Milano (MI)
Or to the email address firstname.lastname@example.org
8) Competent Jurisdiction
Without prejudice to the possible application of mandatory provisions of law for the protection of consumers (as defined in Article 1, letter b) of Legislative Decree May 22, 1999, No. 185), any dispute arising from these General Conditions shall be submitted to the exclusive jurisdiction of the Court of Milan.
9) Processing of Personal